Terms of Service

These terms govern use of Zedmon DEX. By creating an account you agree to them on behalf of your organisation.

The service

Zedmon DEX collects health and performance telemetry from Windows computers your organisation owns or manages, analyses it, and lets your administrators run a fixed set of repair actions. It is provided as a subscription, per agent, for the period you have paid for.

Your responsibilities

• You install the agent only on machines you own or are authorised to manage.
• You are responsible for telling the people who use those machines that monitoring is in place, and for meeting any notice, consent or works-council requirements that apply where they work. We cannot do this for you and these terms do not discharge it.
• You keep your account credentials secure, and you remove access for people who leave.
• You do not use the remote-command feature to interfere with a person's work or to access their personal data.

Trial, payment and renewal

• New accounts start with a trial. No payment details are required to begin, and nothing is charged automatically at the end of it.
• Payment is by bank transfer or InstaPay. You submit the amount, the transfer reference and a photograph of the receipt; we review it and approve or reject it, and an invoice is issued on approval.
• Nothing is charged to a card and no payment recurs automatically. Each period is paid deliberately.
• Prices are per agent for the period chosen. VAT is added at the rate of your country where we are required to charge it.

What happens if a subscription lapses

• We warn before the period ends, and again after.
• When the period ends, a grace period begins and your account continues to work in full — including while a payment of yours is waiting for our review.
• If the grace period ends without payment, dashboard access is paused. Your data is not deleted, and the agents on your machines keep collecting, so that everything is intact when you return.
• Data is deleted only according to the retention window you set, or when you ask us to delete it.

Availability and support

We aim to keep the service available continuously and will give notice of planned maintenance where practical. We do not promise uninterrupted operation, and the agent is designed to keep collecting locally and send later if the service is unreachable, so an outage costs you visibility rather than data.

Your data

Your telemetry is yours. We process it to provide the service, as set out in the Privacy Policy. You may export it or ask for its deletion at any time. We do not sell it, and we do not use one customer's data to serve another.

Acceptable use

You may not attempt to access another customer's data, probe the service for vulnerabilities without written permission, resell access without agreement, or use the product to break the law where you operate.

Ending the agreement

You may stop at any time; the subscription simply runs to the end of the period you paid for. Amounts already paid for a period in progress are not refunded unless we have failed to provide the service. We may suspend an account for non-payment as described above, or terminate for serious or repeated breach of these terms after telling you why.

Liability

The service is provided as it is. To the extent the law allows, our total liability in any twelve-month period is limited to the fees you paid in that period, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

Changes

We will tell account administrators before these terms change materially. Continuing to use the service after a change means accepting it.

The English text of these terms is authoritative; the Arabic version is a translation provided for convenience.